Frequently Asked Questions
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What Shipping Methods Are Available?
G4S offers guaranteed ground and priority overnight delivery to every address in Kenya. We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee.
Every time you place an order via the Shopping Cart that contains more than one delivery date, you can choose for your order to be shipped in the fewest possible packages or for your order to be shipped as soon as each item it becomes available
Note: You will not be charged more for shipping than the amount that was originally quoted to you at the time you place the order. Shippers are selected depending on the weight of the package and the distance it has to travel from our fulfillment center, requests for specific shippers will not be accommodated.
How Long Will it Take To Get My Package?
Shipping rates and times depend on the selected shipping mode and your distance from headquarters at Nairobi
How Do I Track My Order?
Enter your tracking or InfoNotice number into the tracking area located on the left side of the screen, and select Track. You will be redirected to the Tracking Detail page. From the Tracking Detail page, add SMS notifications by selecting Request Status Updates.
Do I Need A Account To Place Order?
Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.
FAQ Second Version
What Payment Methods Are Available?
At technology today
- we accept payments by paypal, Mpesa and Bank Transfer
- if you are able to pick up your items from the office, we do accept cash payment
- shipping cost is calculated at the time of delivery depending on the distance and mode of delivery
How Long Will it Take To Get My Package?
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
How Do I Track My Order?
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How Do I Place an Order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
If you need any help, we strongly advise you to speak to one of our Customer Service advisers via our live chat in our website: we will be happy to assist you.
How Should I Contact if I Have Any Queries?
At Technology Today we are dedicated to providing genuine products, warranties. SLA’s and after sales services. if you have any question please do not hesitate to contact us where an experienced representative will be available to assist your every need
call; +254-731714012
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